Employee performance appraisal and organizational goal attainment in the service handling sector: a case of Entebbe handling services Limited, Entebbe International Airport

Abstract

ABSTRACT This study is about the effect of Employee Performance Appraisal on Organisational Goal Attainment in the Service Handling Sector, ENHAS – Entebbe International Airport. The study assessed the effect of employee performance on organisational goal attainment; the effect application of standard appraisal process had on organisational goal attainment; and sought to examine the effects of employee appraisal processes on organisational goal attainment. The study adopted the cross-sectional study approach. From a population of 288 employees a sample size of 175 respondents was chosen of which 122 responses were obtained. Data was collected using a questionnaire survey and an interview guide. Data analysis involved descriptive and inferential analysis. Findings indicate a strong, positive and significant relationship between appraisal process and organisational goal attainment. However, there was a moderate, positive and significant relationship between application of standard appraisal (r=0.444), employee performance (r=0.363) and organisational goal attainment. The independent variables were found to significantly predict organisational goal attainment with an R²=.419. Thus, it was concluded that employee performance has a small effect on organisational goal attainment at ENHAS, application of standard appraisal process has had a slight effect on organisational goal attainment at ENHAS, and employee appraisal processes contributed moderately towards organisational goal attainment at ENHAS as expected. It is recommended that the Human Resource Department of ENHAS invests in the services of HRM consultants to sensitize both supervisors and employees on the comprehensive application of appraisal techniques, to yield greater satisfaction and higher motivational levels. Management of ENHAS should intensify the formulation and implementation of HRM policies as their applicability, relevance, acceptability and usefulness resulted in organisational goal attainment. Management of ENHAS should verify that appraisers in ENHAS observe and document subordinates’ progress on a regular basis.