Inventory management techniques and service delivery in the public sector entities in Uganda: a case of civil Aviation Authority (CAA), Entebbe, UGANDA

Abstract

ABSTRACT This study assessed the effect of Inventory Management techniques on Service Delivery in public sectors of Uganda-while focusing on Civil Aviation Authority, Entebbe-Uganda as a Case Study. It was directed by three explicit objectives: to examine how inventory analysis techniques affects service delivery, to assess the effect on inventory control techniques on service delivery, and to establish the effect inventory counting system techniques on service delivery in Civil Aviation Authority. The study embraced a case study research design using both qualitative and quantitative methods integrating descriptive and inferential statistics. The objective populace of the study were CAA staff, from which a sample of 86 respondents was determined with the use of both purposive and simple random sampling techniques where a response rate of (94%) was obtained. Questionnaires and interviews raw data obtained was analysed. In relation to inventory analysis techniques and service delivery, the results indicated that inventory analysis techniques have a remarkable impact service delivery. The use of ABC technique has been critical to the operational performance of the organization hence improved service delivery to the customers. Based on the study it was inferred that CAA has endeavoured to optimize supply chain efficiency, lowered operating costs, and meet customer service targets with the use of EOQ. It was concluded that the process of stock counting at CAA was tedious and boring exercise that demands for employees' proper motivation to ensure its success. The researcher recommended CAA to embrace the ABC model in principle and develop an appropriate inventory strategy that will provide the output with the best possible quality of service while reducing investment costs it was also the researcher recommended CAA to employ more staff to easy the process of stock counting.